DON'T CHANGE A THING!
Love-love-loooooooove your candles. They are a stand out. You should be so very proud of yourselves.
I've used many brands and types (soy etc) for many years - yours are by far the best. Longer burning times, incredibly pungent fragrances (I've never known of any other candle to carry an aroma so strongly once lit - and for so many weeks thereafter - your aromas don't fade), deliciously sophisticated and exotic fragrances (no cheap pre-teen bubblegum offenses going on here!) and ... such pretty labeling. (Goes without mentioning that you get a hats off for the eco-elements).
So...please...don't change a thing - ever.
Well done to all of you - it's quite a feat to place yourselves head & shoulders above the rest in a crowded market.
Regards Rebecka (Sydney)
Just a short note to say a big thank you for the extremely prompt arrival of my order. The packaging and friendly card were just beautiful and I couldn't be happier with your service. I have long been a fan of your candles but have always shopped through wheel and barrow - I will definitely be returning to your website in the future. Congratulations on an amazing product and fantastic customer service.
Thank you again and merry Christmas.
Dear iKOU Team,
I ordered candles yesterday afternoon. Received this morning. Great service and amazing products!!!! Thank you so much and pleasure doing business with you guys.
Have a great day Betty
I just wanted to write and say 'thanks!' I first used your products in Port Douglas when I stayed at the Pullman Sea Temple and had a couple of massages.
The main thing I noticed was that the massage oil (De-Tox lemon and juniper) didn't irritate my eczema, like others had in the past.
I get fairly regular massages at home so I bought a 50ml bottle from the spa and began taking it to my masseuse, to use as a replacement for the product she was using (eczema flair ups would happen the next day with her product and last for days on end - so irritating and debilitating!).
Anyway, I'm now a convert to your massage oil and take it to every appointment. My masseuse and I have a running joke that I smell like a 'lemon muffin' during my massage.
So, from this eczema sufferer, thanks for making a rad product. Can't wait to get my next batch in the post!
Thank you so much! I had a group of friends visiting when I received my parcel (very quick delivery - great!), and they were awed by the presentation, ie. wrapping and the lovely personal touch of the handwritten card. As a result I have orders from every one of them. Beautiful products! Thanks again. Wil
Not sure if you remember me or not . I served you and your husband when you came into the penrith NRMA branch about 2 weeks ago.
I took your advice and jumped onto your website ... Wow !!!!!!!
I just wanted to buy one of everything .
Your website looks amazing and so do your products. Just browsing around your site made me relaxed !
I did place my order ( just then) and I CANT wait for my goodies to arrive.
Keep up your good work and lovely to have met you both .
Wow, I ordered at 4pm yesterday and already just received this morning. Thank you for the prompt processing and now I can cross one more thing off my to do list. I just moved and couldn't wait to get the new house smelling great. Also worth mentioning, the arrival was timely as my baby was just having a meltdown and he loved the new toy! I think you just easily gave me 30 minutes of entertainment. Thank you! Sheri
Thank you so much for my order, it arrived yesterday, a fabulous treat to come home to after a long day at work.
Everything is wonderful and it all smells so amazing.
I used some of the bliss body oil before I went to my Pilates class last night so I was really chilled out and relaxed during the class! :-)
With kindest regards,
I just wanted to say that I was in the QVB store this afternoon and wanted to express my thanks to Simone who is an absolute credit to you.
Her customer service is exceptional and I was immediately taken back by her kind, caring nature. I have been a huge fan of all the products for a couple of years now and wanted to buy a gift before I have to go back to the uk. I often come into store just to smell everything (!) but unfortunately I can't necessarily afford to buy everything I would like to.
Simone's bespoke service was brilliant and made me feel great about myself. I have been account manager for a few luxury brands in the past and wish so hard that my colleagues were all like her!!
I ended up purchasing 3 items when I originally just went in for one and will be sure to return again before the end of the month.
Just wanted to compliment on the great service I received at your QVB boutique with Sarah. It was the first time I had ever been introduced the brand and she took me through all your amazing products and even had the time to perform a skincare routine. I found this so helpful and wonderful and am loving the routine I purchased that day :)
To all concerned,
Today I received my order placed with you on the 08.06.15, just 3 days later.I would like to sincerely thank whom ever packaged it.
What a wonderful way to receive goods purchased. The tissue paper, the hand-written gift card, a truly memorable experience!
All dealings with you have been 'easy, professional & efficient'.
I look forward to shopping with you all again,
I was just wanting to say thank you. For 2 years I have been battling dermatitis on my hands and from the stress of life it spread up my arms and all over my feet and legs. But I am now using your de-stress soufflé and body was and this amazing body polish and it has made things so much better. Thank you, I feel pretty again :)
Lots of love
Hi iKOU Team,
I just wanted to thank you yet again for the extremely fast delivery of my beautiful iKOU products.
I cannot express how much I love every product I have ever used. My skin has never looked or felt better, your products smell incredible and your customer service is second to none.
I have never been happier or felt like I get every cent worth of my money from beauty products until using iKOU. Thank you :)
I was in your Queen Victoria Building Store on Saturday and would like to say how refreshing it was to be served by people that actually enjoyed their job.
The lady that served me was delightful, friendly and very helpful in helping me select a candle.
I have told several of my friends of my experience and will definitely be back.
Thank you for employing people that want to work in retail and enjoy what they do, it makes such a difference for the customer.
Keep up the fantastic work.
My delicious lotion arrived...very happy!
Thank you for lovely card..
Hugs all round
I went to your store in Sydney QVB and met one of your lovely employees that had the most beautiful skin. I've had troubled skin for years and chatted to her about your products. I purchased your starter pack and 6 weeks on, my skin has never looked better! And absolutely no problems with break outs. I've never written a product review before but I've been so blown away by the quality of your products. I'll be recommending them to friends.
I'm absolutely thrilled with the candle and the speedy delivery! ( beautifully wrapped and the hand written note was lovely thank you) I live in rural Tas, post usually takes a week. Could not believe it when the parcel arrived in less than 24hrs from ordering it. Well done guys. Great product and service to match.
I wanted to drop you a note to say how impressed I was with my recent order. It arrived the next day and your products are beautiful. You have yourself a new fan!
Hi there iKOU,
I have been a long time customer of yours. I just want to say that your candles are the best in the world! I have tried many others like Ecoya, Moontree, Dusk but yours is second to none. Keep up the amazing creation.
My favourite of yours is Lemongrass and the Italian orange and cardamom simply divine.
Here’s wishing you all a very Merry Christmas and a very happy New Year.
Just wanted to commend your Leura store staff and your regional manager for their friendly and helpful customer service. I placed an order last night not realising that your deliveries are shut over Friday and was fretting as to why my card had not been charged and order not put through, your Leura store staff were very polite and helpful over the phone and put me in touch with your lovely RM who explained that the order will be processed on Monday - quite the relief for a fretting customer who clearly did not read the fine print. I really appreciated the personal phone call from the RM at what is such a busy time of year in retail, let alone having just opened a store in the QVB, he should be commended on his personable and informative manner. Not only are your products great, but your staff are exceedingly wonderful too. Thank you to your team for their assistance and I am sure that when my two orders are shipped, the recipients will love them.
Best wishes and a happy holiday season,
I would just like to take the time out to write this message to tell you how amazing your products are.
My mother works at Wheel and Barrow one of your stockists and has been trying to get me to try your products
for over 2 years now. I finally did and i absolutely love them and i haven't bought anything other since!
I love all of your products and am constantly excited to try out new ones!
My whole family now is iKOU mad! We love the essential oils and oil burners for home and candles too!!
Thank you so much for such wonderful products from such a fantastic company!
I hope this email will get through to the people who recognises and appreciate how well the iKOU staff are carrying the brand at the new Sydney CBD store.
Firstly, I would like to say that all your staff that I was in contact with today was absolutely amazing in the Sydney CBD store!!! They had the right levels of energy and were awesomely friendly! (Great job for a new store location, you have employed a fantastic group of staff to carry your brand)
Secondly, I would highlight the professionalism of Meg who served me. She was so lovely, helpful and patient with explaining everything to me. My business actually meant something to her (super rare in any retail store I go into in Sydney CBD). She was polite, yet down to earth and we were quick to connect like friends over coffee. Her belief on the brand and its products was beyond words, I never felt so good about a $100 purchase.
Lastly, thank you for an awesome product! I got to try some things in store which I am obsessing over right now, I can't wait till I adapt iKOU as my skincare routine. I think I will have more positive things to say as I try my new purchase.
Thank you thank you thank you!!!
From one super happy customer,
I just walked inside the Paddo store after walking past many times and was greeted by a lady offering me tea and a smile. I love your business, my hat off to you, I work in marketing spas and salons and have yet come across a boutique style business that got everything right. Made my first purchase today and will be back each month to treat myself to my new addiction...iKOU!
Well done, such a breath of fresh air with internet shopping etc to actually have an experience and those girls on your team were amazing, so passionate, I thought they owned the business.
Thank you for your shop, just raved about it on Facebook...
I just wanted to say a very big thank you to the girls at the Leura shop. I went in for a browse and to check out the skin care range and came out with a Recovery/Age Defense Starter Pack, Green Tea, Australian Lavender & Rose Geranium Body Wash and Shampoo and Conditioner. Rosie was really helpful and wonderful!
I used everything over the weekend and already my face feels happier, smoother, plumper and more moisturised. I can’t believe how quickly I feel a difference – I love the smell of everything and am particularly impressed that none of the fragrances are overpowering or clash with each other.
Very happy customer here – I’ll let you know how the long term results are!
Thank you! Thank you! Thank you!!
Hello Naomi and Paul,
I have been wearing my new iKOU mineral make-up all day today and my skin feels fantastic. So much so, that I have thrown out all my old skin care stuff and ordered the complete range for my skin and will order more products very soon. I am so thrilled that we met you in the café and I love the concept, that I am buying my products from the person that made them. Your professionalism, enthusiasm, personal service and products are second to none. Fabulous I cannot wait to try out all my new products, when they arrive. The psychological benefits of knowing that I am wearing something good for my skin AND helping the planet AND supporting a small, homegrown Aussie business make for a wonderful all-round good feeling, which you just don’t get, when you buy from a big shop or large company.
Take care, all the best with your business, you are so doing the right thing and I am a confirmed customer for life.
Jude (Tuggerah, NSW)
I just stumbled across your beautiful store today in Leura and was so impressed by the whole experience. Rosie was extremely welcoming and very helpful. The customer experience is really so important and its so wonderful to come across a company doing it so well. Your products and display are outstanding. I usually buy my candles from ---- but I will now definitely make my future purchases from iKOU. Congratulations on everything!!
Hi there just to let you know my beautiful wax melts came today how fast was that! I just love it the aroma seems to just wander in and the rooms in my house but its not overpowering like some of the aerosol sprays.I must try another kind next time but the destress is superb.
many thanks Janet
You asked how my face products are going. Well I am blown away by how my skin looks and feels!! It's been only two days and my skin looks about 5 years younger already!! Very smooth, plumped, less lines, more hydrated and lifted, soft texture etc. And I smell good too according to my kids!! Very very very very happy!!! Thank you so much!!
|Hello there Daniel
My mother and I were at your Paddington Store on Sat 12th Feb. We would just like to say how absolutely impressed we were with the service you provided. Can’t remember the other young ladies name but including her as well.
Thank you ever so much it is a rarity in today’s times to be given such exemplary service.
Thank you ever so much.
A big "thank you" to Naomi and the team. My order arrived at it's destination this morning much to the delight of my friend.
Again, thank you for the fast turnaround.
I really wanted you all to know that in the midst of the devastation from the cyclone your scents which have become familiar in our house have really helped us stay calm in the new world we are now facing.
We look forward to receiving our package.
thanks Susan (Mission Beach QLD)
Received my order last week. Thank you! I love your products and the burners are a favourite - don't have to keep topping up the burner with water ;-)
Best wishes from Santorini!
Ester (Santorini, Greece)
|Thanks very much Simona, parcel arrived first thing this morning (how quick was that?)...will be very much enjoyed
Very best regards
I received my order this morning and just wanted to say I cannot believe how gorgeous the salts smell. Wow! I can't wait to get in the tub!
Camille - Sydney
I am not sure if anyone reads this email but I hope so!! I am so impressed with your products and equally impressed with your online ordering and confirmation process.. I have ordered a lot online in the past and have never come across such efficiency.. working in sales, I had to write this. I hope this reaches you...
Parcel delivered early this morning. wow! great tea, great service! many thanks,Janine
To Whom It May Concern:
|I would like to send a big thank you for taking the time to send me the skincare samples .They arrived on Wednesday afternoon and my skin has never felt like it does now. I am so happy. The texture and the aroma of your products are amazing. Instant calmness. My partner also is very impressed with the Men’s Face Balm and Shaving Gel and I am so pleased that he is now using a moisturiser. I should have mentioned in my earlier e-mail that I had tried your candles,loved them and that is what made me want to try your Skin Care. I am now well and truly hooked. I cannot thank you enough,
Hi IKOU team,
Hi guys and gals of iKOU,
Hello iKOU team!
Thank you Simona,
I was in your shop in Leura, the service the girls gave was fantastic. I think I almost walked away with every single product from your store. I simply fell in love with your skincare especially. My mother in law was in love with the De-Stress Aromacology Candle when I gave her one when I got back to Brisbane. Thank you once again!
Whohoo I am so delighted thank you very much!!
My sister bought me a couple of your candles while on holiday at Leura and I absolutely fell in love with them. I ordered more candles on Wednesday 17 October 2012 (at night) and cannot believe they have been delivered so quickly! Thank you so much for producing gorgeous products and delivering excellent service as well – it’s not often that I come across this combination of quality and efficiency.
|Just received my order. Outstanding service. Congrats and thank you.
|Hello ! Just thought of letting you know that the candles you pour are JUST WONDERFUL !!! My husband presented me your Turkish Rose Candle on our first wedding anniversary....The perfume is just amazing! Was a perfect gift for the special day ...filled our home with perfume of love....
thanks again Gauri
I have received my shower bag and and very happy with it. Thank you so much for going to the extra effort to obtain it and send it to me. I travel extensively so it will be very useful. Your service delivery is exceptional and the quality of the iKOU products are second to none.
Please accept my thanks and gratitude for the small extra gifts you included. I'm off to the Caribbean next month and they are a perfect treat.
Yvette, South Australia
|Outstanding service on our delivery and a beautiful product – thank you!
|Hi Naomi and Team,
We are Colette and Lizi, the mother and daughter from Adelaide who met you last month. We were greatly impressed with your entire spa, staff and product. Thanks again for your time with us. You did ask us to let you know how Lizi’s skin responded to the beautiful iKOU range.
Well, It’s all good!!!
Lizi has experienced a TOTAL rejuvenation of her skin which is now, blemish FREE. Finally, the products we’ve been looking for are found.
Received parcel this morning with thanks. Fastest delivery of an Internet purchase I have ever made!!
All the best
Just wanted to let you know that I received my parcel yesterday and am very happy with your products. They are wonderful and work fantastic.
Very happy with my order. Thanks.
Thank you very much for the great service and fast shipping - I received the brush yesterday and it is fantastic! Keep up the good work.
Kind regards, Evelyn
I live in Hong Kong and have just placed my second online order with you. Love it all!! The insect repellent has been fabulous for my son who gets bitten constantly!
many thanks, Tania (HK)
Just a quick note to say thank you so much to you and Naomi for getting that package to me so quickly! I spoke with Naomi mid morning and the little package has just turned up at work for me now! Unbelievable! I can’t wait to try it when I get home tonight along with my new facial scrub! Your products are divine and you must have the best service in the world!
Thanks so much
Just a quick note.... I cannot believe the efficient service that I have received from your company!
This is the second order I have placed with you and I am so impressed with the level of care and efficiency with which I have recieved your goods.
I ordered them late on Tuesday afternoon and they were here by lunchtime today ...wonderful and thank you!
Each time I have ordered, I have stressed over my choices as there are so many beautiful products to choose from, but since there is only a 48hr turn around I can have my next order in no-time.
|Many thanks for once again the fast delivery on my goods. I am so in love with the perfume. I originally bought the candle of the Cherry Blossom and Green Tea a while back and back then I thought this smell would be so nice as a perfume, so now I am in my element at the moment. I honestly would have to say that this will be my number one favourite perfume. I can't wait to try your other perfumes.
Thank you for your time today in advising me on hair care products. I have spent a little time this afternoon perusing your website and look forward to coming up to your store again to purchase more products...
Best wishes with your up and coming day spa! I have no doubt that it will be a success and blessing! It is wonderful to walk into a store that has such a synergistic range of products and invokes a sense of calm and nurture by the sheer ambiance and positive energy within.
Thank you again.
I’m overseas at the moment and absolutely need to have the Lemongrass scent in my room... it’s gorgeous! I bought a large Lemongrass candle the other day online from you guys and sent it up to my mum on the Sunshine Coast along with the organic soap bar you have. I can’t wait to get home to start trying more of your products... they’re such great quality. I’ve bought a few more candles this time for friends to get them hooked!
Thanks again for getting the items together for me so quickly.
Your products are lovely, I have used nearly all of them and particularly like the dry brush and the body buff. The melts are amazing, I really like the concept, so I am looking forward to receiving the others. Thank you again – I’ve had a lovely week enjoying and trying out all the products I have received.
Received my order the very next morning, thank you so much for your fantastic service.
|I love your products... looking forward to another visit to your shop to try more.
|Awesome!... I have people that just love your products, they love that its special... and I have it all! I'm a reliable source for their addiction!! :)
I always retain my clientèle and they ALWAYS return happy and wanting more... thank you so much for such a high integrity product...
Thank you for the prompt and friendly service -- it's one of the many things I miss about Australia. Thank you, too, for a great range of products.
Enjoy your day!
Sincerely, Fiona (Canada)
|Thanks very much for the order which arrived the very next day (very quick!)..and am very impressed with the products..really lovely....
Thanks again, enjoy your weekend
|Hi Lovely iKOU,
I just wanted to say a big thankyou for getting my order to me so quickly. I am absolutely loving the candle and still find the handcream so good for my excema.
I wanted to especially say how kind and thoughtful it was to send us the 2nd tub of the clay tonic mask. It was such a great surprise and we really appreciate it.
I look forward to placing more orders and recommending you guys to friends.
Have a great afternoon,
Thank you very much. I really appreciate it. The last white burner I had from you was taken by force by my friend. They absolutely love it. I gave them your website so they can browse themselves.
Wow thanks, that's fast service with a smile! Enjoy I will,Thanks again,Kind regards,