Refund policy
RETURN POLICY:
- IKOU happily exchanges goods in perfect, unopened condition within 30 days of purchase. To be eligible for a return, your item must be in the original packaging.
(SALE ITEMS ARE EXCLUDED)
- Proof of purchase is required.
- NOTE: IKOU does not offer refunds (unless goods are faulty).
- To complete your return, we require you contact us to pre-arrange authorisation. Please email using the form on our contact page regarding your request, and we will give you instructions. Our office hours are: Monday to Friday.
- Shipping for returns will be at your own expense, and you will also be charged a re-delivery fee for the new items being returned back to you of $9.95 Australia-Wide ( Australia Post calculated fees for International locations)
- We cannot send your exchange products until we have received the original purchase back in perfect condition.
If you are shipping an item over $49, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*To ensure you are satisfied with your purchase, IKOU loves to give personalised assistance with ordering advice when you are placing your order.
Please feel free to email any questions regarding your needs using the form on our contact page, or via personal message on Instagram @ikouinspire and we would be happy to assist!