Terms & Conditions

Terms And Conditions:

By accepting the terms set forth in this document, you agree for us to debit your credit card the amount shown in your basket. At iKOU your health and happiness is our number one priority. We will endeavour to make shopping online with iKOU pleasurable and easy.

 If your goodies are delayed or out of stock, we will inform you immediately via email or the phone number you provide. If your goods should arrive to you in a damaged condition, please contact us immediately, our insurance policy requires a photograph of the goods and the packaging with damage. In the event that you receive a damaged product, a replacement will be dispatched (subject to availability) once we sight the product.

 iKOU's Shipping and Delivery Policy:

We have the FASTEST and the best shipping rates available! 

iKOU will endeavour to dispatch orders ASAP. Your order will be sent via Courier or Australia Post. Generally all deliveries will be received (Aust only) within 4 days of order. If at any time that this is not the case, please contact us immediately. If we're unable to fulfil your order you will be notified immediately by email or telephone.

All prices quoted on our website are inclusive of GST.

International freight:
Freight costs are for delivery into country only, and do not include local taxes and duties. These will vary from country to country and are the responsibility of the purchaser. Please check with the appropriate local authority to determine if any taxes or duties apply before placing your order.

TRADE MARKS AND COPYRIGHT:

This site contains trade marks which are registered and owned by iKOU. You are not permitted to use iKOU's trade marks without iKOU's prior written consent.

all content copyright © 2014 iKOU. The words/logos iKOU, spa culture, rest relax restore, live the real life and melt toppers all ® iKOU 2014

All of the material (text, photographs, logos, product names etc) on this site is the copyright of iKOU and is protected by copyright under the Intellectual Property and Copyright laws of Australia and other countries. You must not reproduce, frame, adapt, duplicate, copy, retransmit, redistribute, commercially exploit, link to or otherwise use any of the Content, including pictures, words and text, without iKOU's prior written consent. Any failure to comply with these legal requirements will result in swift prosecution.

 

PRIVACY POLICY:

iKOU is committed to adopting the highest standards to safeguard our customers' personal information. We will not use your information for purposes other than in the process of normal business, 1. to process your order or 2. to imform you of important changes to our site or business and 3. to keep you informed of any new products or services. It is our strict policy never to hand on or sell any personal information to a third party.

In the secure payment checkout section of our iKOU website our payment gateway will request sensitive information from you, such as personal details and credit card information. These are fully protected by a Secure Sockets Layer (SSL). Always look to see if the SSL Padlock appears in the bottom section of your browser and in the address bar at the top for the browser. This means that any information that is sent to and from the Gateway server is encrypted to prevent any unauthorized access.

All Credit Card transactions are performed through a fixed and secure payment Gateway Server. All credit card information is encrypted in transit and is never stored on our server.

If you have any questions/concerns about security or any other enquiries about shopping online with iKOU, websales@ikou.com.au