Retail Sales Assistant - Leura Role

Are you looking to join a retail company that reflects your passion for the art of retail and inspiring, memorable customer service? A place that has a fabulous long term, engaged team, a history of success and a great culture you can be proud to be a part of?

iKOU is seeking an enthusiastic, energetic and positive Retail Sales Assistant for our iKOU flagship Leura skincare boutique. 

Located in the Blue Mountains, the place we make iKOU, this flagship retail store is the shining star to share the authenticity of the iKOU brand. 

As the Retail Sales Assistant you provide support to the Store Manager and find joy in inspiring our guests to experience the benefits of organic, Australian made, home spa rituals. 

You will feel satisfaction and see results that come from working closely with your guests and providing first class customer service. We are a unique business, with company goals of wow-factor service and care for our guests being the KPIs we set for our team rather than traditional budget tracking. Passion and knowledge are at the heart of our culture, and we believe this is the key to success. 

You will love being an ambassador for a company that inspires rest and relaxation, in skin, body and mind, not only for our guests but for our team! 

This role is based in our beautiful Leura Mall, Blue Mountains sanctuary. 

We are open to this being a part time 3 day per week role, or a 4 day part-time role to suit our best matched candidate. 

You will need to be available one weekend day. 

Our perfect candidate;

  • Loves the art of retail sales and matching guests to the perfect products
  • Positive and passionate with a proactive attitude
  • Embraces and encourages the iKOU culture
  • Has a passion for wellbeing
  • Drives excellence in store presentation
  • Fosters personal knowledge of iKOU products, ethos and procedures in a inspiring and practical way
  • Works collaboratively to promote a happy, passionate and united team environment. 
  • Recognises a high end, five star experience and are willing to go above and beyond with wow-factor service 

Skills & experience;

  • Experience within a retail or hospitality environment
  • Experience within a Beauty / Wellness industry highly regarded
  • Excellent sales and customer service skills
  • Great communication skills

About iKOU;

Born from the journey of healing a stressed skin condition, founders Naomi & Paul Whitfeld’s quest for wellness led to a passion for combining innovative, organic, botanical skincare with conscious home spa rituals to treat skin, mind and body as a whole. 

“This is the moment that touched our lives forever and inspired us to create a brand that encourages daily rituals to bring the spa holiday feel into everyday life, creating moments to rest, relax, restore.” 

iKOU is an Australian brand, with products that are formulated and produced in the World Heritage Listed Blue Mountains National Park. We are passionate about using the purest Australian grown ingredients and the quality we achieve by being Australian-made. 

From humble beginnings making products in their Blue Mountains kitchen, iKOU has flourished to become the international brand it is today, synonymous with a fusion of modern, organic skincare and ancient global spa rituals that transform the way you feel. 


The iKOU ethos was founded on the philosophy that skin is an outward reflection of health and emotions. We believe you get the best results when you treat body and mind as a whole, creating rituals to de-stress and relax, and nourish your skin with modern organic skincare. 


To apply;

Please apply through our Seek advertisement here.